TEST

 This is an experience that is all to familiar. But the responses are just mind-bending in how stupid, insipid, and unresponsive POPLIN  LAUNDRY IS

POPLIN is a service that will pick up, launder your clothes, and return them. They have an app. And I used them. And they made a mistake. They returned someone else's laundry to me. 

So I reached out in their app. 

And they replied that I had to use a form that they sent me a link to  describe my lost clothes. And the form has a required field: BRAND 

Now I don't know about you, but I do not know the Brand of the socks, underwear, t-shirts, and shorts I have. Probably several brands. And beyond that they want to know color. Like maybe the socks were black or blue. And the amount. I don't know- maybe four pairs of socks. Maybe six. But the app does not accept estimates. It wants an exact description and I know why- when they say they can't find my clothes, they will use the information to low ball me on restitution. 

So I told them  that the app and form does not work because I don't have the brand. 

And then it got bizarre. 

Because they ESCALATED this to a lost clothes specialist.  

And guess what they did? 

THEY TOLD ME TO USE THE APP AND FORM  

And then I again explained why I couldn't. So they ESCALATED it to a "senior support specialist". And guess what they did? 

THEY TOLD ME TO USE THE APP AND FORM 

And on and on it went. 

Guess what they didn't do until I reminded them of it- 

THEY NEVER ASKED ME TO RETURN THE CLOTHES THAT ARE NOT MINE so they could give them back to the other customer who is out clothes. 

And once I reminded them, they asked me to leave the clothes out for their specialist to pick up. But then I realized that was the only leverage I had over them, so I told them that until they resolved my issue, the clothes would not be returned. 

I used their own stupidity against them, and told them that in order for me to return the clothes they needed to provide me with size, color, BRAND, and date of purchase and price. 

GUESS WHAT THEIR RESPONSE WAS? Apologizing for the inconvenience AND ASKING ME TO USE THEIR APP AND FORM FOR MY LOST CLOTHES. 

This is what happens in the day and age of canned customer service responses that are dictated by scripts. And the more I asked POPLIN LAUNDRY to not use their script, the more they did so. 

I proposed a solution: they contact the person who did my laundry, find out the other people they laundered clothes for, contact them, and see who got clothes that did not belong to them. 

That seems a reasonable way to resolve this. You get one guess as to how they responded: 

THEY ASKED ME TO USE THEIR APP AND FORM AND DESCRIBE THE CLOTHES I LOST, INCLUDING THE BRAND. 

Over and over they cannot resolve this issue because they are brainless peapods who are wound up and sent to resolve problems only one way. 

IF YOU HAVE REAL ISSUES WITH POPLIN COMMENT AND I'LL POST THEM. 

POPLIN HAS 12 HOURS TO RESOLVE THIS BEFORE I BEGIN POSTING THEIR RESPONSES TO ME AND PAYING FOR ADVERTISING LINKS TO THIS BLOG SO THAT IT WILL BE WIDELY READ ON SOCIAL MEDIA

TIK TOK